Snap Support
Capture a moment. Make your point.
Snap helps you take screenshots, annotate details, and record selected areas of your Mac’s screen.
Get started
- Open Snap from your Applications folder.
- Click Get started and follow the screen-access instructions.
- Enable Snap in System Settings → Privacy & Security → Screen Recording.
- Quit and reopen Snap if macOS asks you to.
- Click Snap’s menu bar icon and choose Take Screenshot.
Snap requires macOS 13 or later.
Take and annotate a screenshot
Choose Take Screenshot from Snap’s menu, then drag to select an area.
Use the editing tools to add arrows, boxes, freehand marks, text, or numbered steps. Blur sensitive details or use Zoom to magnify a selected region. You can move the zoomed inset and resize it using its corner handles.
Choose Copy to put the finished image on your clipboard, or use the save control to save a file.
Configure keyboard shortcuts
Open Snap’s menu and choose Change Shortcut….
You can configure shortcuts for selecting a screenshot area, taking a full-screen screenshot, starting a recording, and opening recent screenshots. The shortcut settings show your current configuration.
If a shortcut does not respond, check whether another app or macOS feature uses the same combination.
Find a previous screenshot
Open Snap’s menu and choose Recent Screenshots to browse previews and copy a previous capture.
Record a selected area
Select the area you want to record and choose the recording control.
The recording boundary shows which part of your screen is being captured. Use the floating controls to pause, resume, or end the recording. When you end it, a preview appears near the bottom-right corner of your screen so you can copy or drag the video into another app.
Choose where screenshots are saved
Open Snap’s menu and choose Save Screenshots To…, then select a folder.
To automatically open screenshots created with macOS screenshot tools, enable Open Mac Screenshots in Snap and choose the folder containing those screenshots.
Screen access is enabled, but Snap still asks for permission
- Quit Snap completely.
- Open System Settings → Privacy & Security → Screen Recording.
- Check that Snap is enabled.
- Reopen Snap from Applications and try again.
If the issue continues, check for older copies of Snap. An older copy may have permission while the copy you are opening does not. Keep the current app in Applications and use that copy consistently.
You can also turn Snap’s permission off and back on, then quit and reopen the app. macOS may require authentication.
Report a problem
Email contact@chillss.com with:
- Your macOS version and Snap version.
- What you were trying to do.
- What happened and whether it happens every time.
- A screenshot or short recording, if helpful.
Please remove sensitive information before sending attachments.
Support contact: Ido Segev / Chillss
Email: contact@chillss.com
Privacy
Snap processes captures locally on your Mac and does not upload them to our servers. Read the Snap Privacy Policy.