Choose your products.
Browse your Shopify catalog and select products directly or by collection, within your plan’s allowance.
PRODUCT ANSWERS / BUILT FOR SHOPIFYYOUR PRODUCTS.
YOUR PRODUCTS.
THEIR QUESTIONS.
BETTER ANSWERS.
Turn the product information you already have into answers where shoppers need them. FAQHive brings questions, published FAQs and customer Q&A to your product pages.
Choose the products you support · Contact us for availability.
SHOPIFY PRODUCT INFORMATION
Everyday ToteMaterial: 100% cotton canvasCare: spot clean, air dry
A SHOPPER ASKS
“How do I clean it?”
FAQHIVE
Spot clean with a damp cloth and leave to air dry.
↗ Product informationIllustrative answer from a sample product.
YOUR CATALOG ✺YOUR KNOWLEDGE ✺YOUR TEAM ✺BETTER ANSWERS ✺
Go on. Ask it something.A little widget.
A little widget.
A lot less back-and-forth.
Explore Ask, Popular FAQs and Customer Q&A. This interactive preview uses FAQHive’s widget code with a sample product and preset answers.
Try a suggested question for a sample answer. Nothing you type here is sent to Shopify or OpenAI.
Start with what you already know
Your catalog does the groundwork.
Add your widget.
Place FAQHive in the Shopify theme editor. Choose which sections appear, set the first view, and match your store or pick a glass finish.
Make every gap useful.
See the questions that need an answer, review recurring topics, and add the missing information for future shoppers.
Your knowledge.
Put to work.
Start with Shopify product descriptions, variant details and supported public specifications. Add approved notes and text or Markdown documents. Published store knowledge and policies can support store-level questions when access is available.
SAMPLE QUESTION TOPIC
“How big is it?”
“What are the dimensions?”
Spot the question
behind the questions.
Review repeated questions by topic, product and language. Find unanswered topics and helpfulness feedback, then focus on the details shoppers still need.
Fill the gap.
Keep the say.
Draft and preview product-information improvements. Publish approved additions as product-page information or save them for answers. Review suggested FAQs before publishing, and restore earlier wording as a new draft.
One, two
or three views.
Choose Ask, Popular FAQs and Customer Q&A. Set your heading, accent and appearance. Preview desktop and mobile widths, with English and Hebrew widget labels and right-to-left support.
Keep your team in the loopA question for you.
A question for you.
Right in Slack.
Send new unanswered-question alerts to your chosen channel. Your team can reply in the alert thread to supply an answer through FAQHive’s publication workflow.
Slack alerts and replies require Pro and a connected workspace. Email alerts are available on Growth and Pro when enabled. Choose a Slack channel whose members are authorized to publish.
ILLUSTRATIVE SLACK WORKFLOW
# product-questions
Reply → review checks → product knowledge
A few good questions
Before you dive in.
Do I need to build a knowledge base from scratch?
No. FAQHive starts with your existing Shopify product information. You can enrich it with approved notes, assigned documents and product-information improvements as you discover gaps.
What happens when FAQHive cannot support an answer?
Unsupported questions are surfaced for the store team. FAQHive provides an Ask the store path rather than presenting an unsupported response as a product fact.
Are shopper questions published automatically?
New shopper questions start private. Public Q&A requires publication; merchant replies in the connected Slack workflow can trigger publishing. Review content for personal information before publishing.
Can I choose which products use the widget?
Yes. Select products directly or through collections within your plan’s product allowance. Widget placement is managed in Shopify’s theme editor.
What happens when product information changes?
FAQHive refreshes its product sources and can withhold affected published answers until reviewed, helping you keep answers aligned with current information.
How do I get FAQHive?
Email michal@chillss.com for availability and help getting started.
A LITTLE LESS IN THE INBOXCHILL